FAQs

Please go to the “Schedule A Tour” button at the top right corner of the page, call or email. Tours take place weekdays and evenings, and on Saturdays from 10am to 2pm.

The venue rental fee includes the 5,000 square feet of loft space and mezzanine level, 7 hours of event time from 5pm – midnight, 3 hours of vendor load-in time from 2pm – 5pm, 90 minutes of vendor load-out time from 12am – 1:30am, and all pre-event and post-event cleaning.

Yes, we can place a non-committal, one week hold on your wedding date.

Please go to the “Schedule A Tour” button at the bottom of the page, call or email. Tours take place weekdays and evenings, and on Saturdays from 10am to 2pm.

Yes. Chez has selected the best catering companies in the city. Each catering partner has significant experience producing weddings at Chez, which ensures the best level of service and cuisine on your wedding day. The Chez catering partners can work with all price points and styles of cuisine. The Chez team will help you to narrow down the list of caterers based on your requirements and your wedding vision. You can find our list of catering partners here.

Your guests will receive preferred pricing or perks at our hotel recommendations, or they can choose from any of the 60+ hotels nearby. You can find a comprehensive list here.

The venue fee includes 7 hours of event time from 5pm – midnight, 3 hours of vendor set-up time before the wedding starts, and 90 minutes of vendor load-out time after the wedding ends. If you would like to extend your wedding reception until 2 am, you may. There is a $500 fee for each additional hour of venue rental.

Yes, remote tours via Facetime and Skype are easily arranged and our team would be happy to share the space with your family.

Yes, the Chez private suite is located on the mezzanine level complete with powder room, large full-length mirror and make-up counter.

Yes, if you would like to visit with your family or wedding vendors, please feel free to schedule an appointment. We will also schedule a final walk through 2 weeks before your wedding date. This will give us a chance to go over all of the final details with you, your caterer, and other wedding industry professionals that you are working with.

There are two options for parking. 1: Valet. Five Star Valet is the exclusive valet service for Chez weddings. If you are considering valet, Five Star Valet will prepare a custom quote for your wedding day. Valet service is not included in your rental fee. Clients contract directly with Five Star Valet and pay Five Star Valet directly for their valet service. 2: Self-park. Chez has negotiated discounted parking rates at the Erie Ontario indoor garage located at 330 East Ontario St. More parking information is available here.

Yes, Chez is wheelchair accessible. A guest requiring elevator access will be assisted by our facilities liaison as they arrive at our street entrance at 247 East Ontario. There is a wheelchair accessible washroom on the main floor of Chez.

There are washrooms for men and women on the mezzanine level, in addition to a unisex, wheelchair accessible washroom on the main level, and a powder room in the private suite. The women’s washroom has 4 individual toilet rooms and three sinks, the men’s washroom has 2 urinals, 1 toilet room, and 2 sinks. Our washrooms are beautifully finished with contemporary wall covering, glass mosaic tile, Carrara marble counter tops, and LED accent lighting.

Yes, absolutely. Just let our facilities liaison know if you would like to have the temperature adjusted and it will be taken care of immediately.

There is a system of dimmable LED track lighting on the ceiling at Chez, in addition to LED up-lighting beneath the glass staircase and a contemporary glass chandelier at the entrance.

Yes, candles are permitted as long as the flame is contained. Candles are not permitted on the stairs or close to drapery.

Yes. As long as we do not have an event booked the day before your wedding, you may have a 1 hour rehearsal at Chez.